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VitalSource/Bookshelf

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Reset Passwords

4

How do I reset/change my student portal password?
LearnCenter (Moodle) Password Reset
How do I change or reset my university email (Outlook) password?
How to Reset My Self Service Office 365 Password?

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Grammarly and TurnItIn

4

Access to Grammarly
Access to TurnItIn
Grammarly Guide
Where can I submit my paper to check my Turnitin score before submitting in the class?

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LearnCenter

10

How to use LIRN?
How can I access to Connect?
Is there a plagiarism checker?
I cannot submit my assignment. The submission button is missing.
I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
I cannot access the Online Library LIRN page, it is giving me an error message.
LearnCenter (Moodle) Password Reset
Where is my instructor’s contact information?
Which browser can I use to access Learn Center?
Do I need to purchase an access code for Connect, SIMnet, and ALEKS?

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LIRN Questions/Issues

5

How to use LIRN?
I get an error message when I click on the library link
I need a specific article, but I get thousands of articles in my search results.
Why can’t I find the article I need?
Why do I get only part of the article instead of the full article in ProQuest?

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McGraw Hill Support Contact

2

McGraw Hill Tutorials
Platform Support Contacts

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MS Office and Teams

5

Forwarding emails
How do I install Office 365?
How to download MS Office?
How to download Teams?
How to Reset My Self Service Office 365 Password?

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VitalSource/Bookshelf

3

How do I access my textbook?
Books Not Appearing in the Desktop App
Download VitalSource Desktop App for Offline Access

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Academics

13

How do I access my textbook?
How do I format my assignment?
How do I submit my assignments?
How I download Grammarly Premium?
Is there a plagiarism checker?
What is the passing grade?
What is the CCA?
Do we have access to Microsoft Projects?
How do I schedule my classes and electives?
I have a question about my class/assignment directions. What should I do?
How do I reset/change my student portal password?
Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?

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Admissions

7

Does CIU accept work experience?
Does CIU provide F-1 Visas?
When can I see the enrollment start dates?
When is the deadline for enrollment at CIU?
Does CIU accept credit transfers from other schools?
Is CIU Military friendly with funding?
Will CIU credits transfer to other schools?

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Finance

9

What payment methods are accepted?
When will I receive my stipends?
I have received an email to signup for Bill.com, what is this?
I haven’t received my 1098T, what do I do?
What if I take a break from my studies?
When will I be charged for my studies?
Do I have to receive stipends through Bill.com?
When are FAP (Financial Assistance Program) payments due?
When are TBT (Term By Term) payments due?

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Financial Aid

9

Am I eligible for financial aid?
How do I apply for Financial Aid?
How do I create a FSA ID?
What is the FAFSA?
How do I add a college to my FAFSA?
I submitted my FAFSA; what happens next?
What is CIU’s Financial Aid Federal School Code?
I need help completing my Financial Aid (FAFSA).
Will I need my parents’ information?

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Registrar

1

What is my student ID number?

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Student Affairs

4

How do I install Office 365?
What is the CCA exam?
How do I schedule my classes and electives?
I missed the live New Student Orientation and can’t make it to any future dates. What can I do?

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Help Center
VitalSource/Bookshelf

VitalSource/Bookshelf

How do I access my textbook?
Books Not Appearing in the Desktop App
Download VitalSource Desktop App for Offline Access

Contact Info

California Intercontinental University

101 South Reid Street, Suite 307, Sioux Falls, SD 57103

+1-866-687-2258

admissions@caluniversity.edu

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