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Reset Passwords
4
How to Setup My Self Service Office 365 Password Reset?
How do I change/reset my university email (Outlook) password?
How do I reset/change my student portal password?
LearnCenter (Moodle) Password Reset
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Grammarly and TurnItIn
4
Where can I submit my paper to check my Turnitin score before submitting in the class?
Access to TurnItIn
Access to Grammarly
Grammarly Guide
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LearnCenter
10
I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
Where is my instructor’s contact information?
I cannot submit my assignment. The submission button is missing.
I cannot access the Online Library LIRN page, it is giving me an error message.
Do I need to purchase an access code for Connect, SIMnet, ALEKS?
Is there a plagiarism checker?
How to use LIRN?
How can I access to Connect?
Which browser can I use to access Learn Center?
LearnCenter (Moodle) Password Reset
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LIRN Questions/Issues
5
I need a specific article, but I get thousands of articles in my search results.
Why do I get only part of the article instead of the full article in ProQuest?
Why can’t I find the article I need?
I get an error message when I click on the library link.
How to use LIRN?
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McGraw Hill Support Contact
2
McGraw Hill Tutorials
Platform Support Contacts:
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MS Office and Teams
5
Forwarding emails
How to download Teams?
How to download MS Office?
How do I install Office 365?
How to Setup My Self Service Office 365 Password Reset?
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VitalSource/Bookshelf
3
Download Desktop App for Offline Access:
Books Not Appearing in the Desktop App
How do I access my textbook?
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Academics
13
How do I format my assignment?
I have a question about my class/assignment directions. What should I do?
What is the passing grade?
Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?
How do I schedule my classes and electives?
Is there a plagiarism checker?
How do I submit my assignments?
How do I access my textbook?
Do we have access to Microsoft Projects?
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Admissions
7
Does CIU provide F-1 Visas?
When is the deadline for enrollment at CIU?
Does CIU accept credit transfers from other universities?
Will CIU credits transfer to other universities?
Does CIU accept work experience?
When can I see the enrollment start dates?
Is CIU Military friendly regarding funding?
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Finance
9
When will I receive my stipends?
I have received an email to signup for Bill.com, what is this?
Do I have to receive my stipends through Bill.com?
What if I take a break from my studies?
I haven’t received my 1098T, what do I do?
When are Financial Assistance Program (FAP) payments due?
When are Term By Term (TBT) payments due?
When will I be charged for my studies?
What payment methods are accepted?
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Financial Aid
9
How do I create a FSA ID?
Am I eligible for financial aid?
What is CIU’s Financial Aid Federal School Code?
Will I need my parents’ information?
I submitted my FAFSA; what happens next?
How do I add a college to my FAFSA?
I need help completing my Financial Aid (FAFSA).
How do I apply for Financial Aid?
What is the FAFSA?
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Registrar
1
What is my student ID number?
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Student Affairs
4
What is the CCA exam?
How do I install Office 365?
I missed the live New Student Orientation and can’t make it to any future dates. What can I do?
How do I schedule my classes and electives?
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