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Reset Passwords

4

How to Setup My Self Service Office 365 Password Reset?
How do I change/reset my university email (Outlook) password?
How do I reset/change my student portal password?
LearnCenter (Moodle) Password Reset

Grammarly and TurnItIn

4

Where can I submit my paper to check my Turnitin score before submitting in the class?
Access to TurnItIn
Access to Grammarly
Grammarly Guide

LearnCenter

10

I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
Where is my instructor’s contact information?
I cannot submit my assignment. The submission button is missing.
I cannot access the Online Library LIRN page, it is giving me an error message.
Do I need to purchase an access code for Connect, SIMnet, ALEKS?
Is there a plagiarism checker?
How to use LIRN?
How can I access to Connect?
Which browser can I use to access Learn Center?
LearnCenter (Moodle) Password Reset

LIRN Questions/Issues

5

I need a specific article, but I get thousands of articles in my search results.
Why do I get only part of the article instead of the full article in ProQuest?
Why can’t I find the article I need?
I get an error message when I click on the library link.
How to use LIRN?

McGraw Hill Support Contact

2

McGraw Hill Tutorials
Platform Support Contacts:

MS Office and Teams

5

Forwarding emails
How to download Teams?
How to download MS Office?
How do I install Office 365?
How to Setup My Self Service Office 365 Password Reset?

VitalSource/Bookshelf

3

Download Desktop App for Offline Access:
Books Not Appearing in the Desktop App
How do I access my textbook?

Academics

13

How do I format my assignment?
I have a question about my class/assignment directions. What should I do?
What is the passing grade?
Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?
How do I schedule my classes and electives?
Is there a plagiarism checker?
How do I submit my assignments?
How do I access my textbook?
Do we have access to Microsoft Projects?
What is the CCA?
How I download Grammarly Premium?
How do I reset/change my student portal password?

Admissions

7

Does CIU provide F-1 Visas?
When is the deadline for enrollment at CIU?
Does CIU accept credit transfers from other universities?
Will CIU credits transfer to other universities?
Does CIU accept work experience?
When can I see the enrollment start dates?
Is CIU Military friendly regarding funding?

Finance

9

When will I receive my stipends?
I have received an email to signup for Bill.com, what is this?
Do I have to receive my stipends through Bill.com?
What if I take a break from my studies?
I haven’t received my 1098T, what do I do?
When are Financial Assistance Program (FAP) payments due?
When are Term By Term (TBT) payments due?
When will I be charged for my studies?
What payment methods are accepted?

Financial Aid

9

How do I create a FSA ID?
Am I eligible for financial aid?
What is CIU’s Financial Aid Federal School Code?
Will I need my parents’ information?
I submitted my FAFSA; what happens next?
How do I add a college to my FAFSA?
I need help completing my Financial Aid (FAFSA).
How do I apply for Financial Aid?
What is the FAFSA?

Registrar

1

What is my student ID number?

Student Affairs

4

What is the CCA exam?
How do I install Office 365?
I missed the live New Student Orientation and can’t make it to any future dates. What can I do?
How do I schedule my classes and electives?

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Help Center
Reset Passwords

Reset Passwords

How to Setup My Self Service Office 365 Password Reset?
How do I change/reset my university email (Outlook) password?
How do I reset/change my student portal password?
LearnCenter (Moodle) Password Reset

Contact Info

California Intercontinental University

Mailing address: 2601 Main Street, Suite 250, Irvine, CA 92614

Physical address: 101 South Reid Street, Suite 307, Sioux Falls, SD 57103

+1-866-687-2258

admissions@caluniversity.edu

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