Reset Passwords 4 How to Reset My Self Service Office 365 Password? LearnCenter (Moodle) Password Reset How do I reset/change my student portal password? How do I change or reset my university email (Outlook) password?
Financial Aid 9 Am I eligible for financial aid? How do I apply for Financial Aid? How do I add a college to my FAFSA? I submitted my FAFSA; what happens next? How do I create a FSA ID? What is the FAFSA? What is California Intercontinental University’s (CIU) Federal School Code? I need help completing my FAFSA. Will I need to include parent information on my FAFSA?
Student Affairs 4 Install Microsoft 365 (Word, Excel, PowerPoint, Outlook) What is the CCA (Comprehensive Competency Assessment)? How do I schedule my classes and electives? Missed Orientation? Here’s how to get caught up and move forward.
Finance 9 What payment methods are available for my studies? When will I receive my stipend? I received an email from Bill.com. What does it mean? I haven’t received my 1098-T. What should I do? Taking a Break from Your Studies When will I be charged for my tuition? Do I have to receive my stipend through Bill.com? When are Financial Assistance Program (FAP) payments due? When are TBT (Term By Term) payments due?
Admissions 6 Does CIU accept work experience? Does CIU provide F-1 Visas? When can I see the enrollment start dates? When is the deadline for enrollment at CIU? Does CIU accept credit transfers from other schools? Will CIU credits transfer to other schools?
Academics 13 Where do I see my grades and instructors feedback? Where is my instructor’s contact information? How do I reset/change my student portal password? How do I schedule my classes and electives? I have a question about my class/assignment directions. What should I do? How do I access my textbook? Is there a plagiarism checker? How do I format my assignment? How do I submit my assignments? How I download Grammarly Premium?
VitalSource/Bookshelf 3 How do I access my textbook? Books Not Appearing in the Desktop App Download VitalSource Desktop App for Offline Access
LearnCenter 10 Where is my instructor’s contact information? Which browser can I use to access Learn Center? Do I need to purchase an access code for Connect, SIMnet, and ALEKS? LearnCenter (Moodle) Password Reset How to use LIRN? How can I access to Connect? Is there a plagiarism checker? I cannot submit my assignment. The submission button is missing. I don’t see my Connect, SIMnet, ALEKS grades. What should I do? I cannot access the Online Library LIRN page, it is giving me an error message.
MS Office and Teams 5 Forwarding emails How to download MS Office? How to download Teams? How to Reset My Self Service Office 365 Password? Install Microsoft 365 (Word, Excel, PowerPoint, Outlook)
LIRN Questions/Issues 5 I get an error message when I click on the library link I need a specific article, but I get thousands of articles in my search results. Why can’t I find the article I need? Why do I get only part of the article instead of the full article in ProQuest? How to use LIRN?
Grammarly and TurnItIn 4 Access to Grammarly Access to TurnItIn Grammarly Guide Where can I submit my paper to check my Turnitin score before submitting in the class?
