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Reset Passwords

4

LearnCenter (Moodle) Password Reset
How do I reset/change my student portal password?
How do I change or reset my university email (Outlook) password?
How to Reset Your Self-Service Office 365 Password

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Grammarly and TurnItIn

4

Access to Grammarly
Access to TurnItIn
Grammarly Guide
Check your Turnitin similarity score before you submit

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LearnCenter

10

Where is my instructor’s contact information?
Which browser can I use to access Learn Center?
Do I need to purchase an access code for Connect, SIMnet, and ALEKS?
LearnCenter (Moodle) Password Reset
How can I access to Connect?
Is there a plagiarism checker?
I cannot submit my assignment. The submission button is missing.
I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
I cannot access the Online Library LIRN page, it is giving me an error message.
How to Use LIRN (Library and Information Resources Network)

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LIRN Questions/Issues

5

How to Use LIRN (Library and Information Resources Network)
Error message when you click the Library (LIRN) link
I know the article I need, but I’m getting thousands of results
Why can’t I find the article I need?
Why do I only see part of an article instead of the full article in ProQuest?

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McGraw Hill Support Contact

2

McGraw Hill Tutorials
Platform Support Contacts

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MS Office and Teams

5

Forwarding Your CIU Email
Install Microsoft 365 (Word, Excel, PowerPoint, Outlook)
Install Microsoft 365 on Your Device
How to Reset Your Self-Service Office 365 Password
How to Download Microsoft Teams

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VitalSource/Bookshelf

3

How do I access my textbook?
Books Not Appearing in the Desktop App
Download VitalSource Desktop App for Offline Access

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Academics

13

Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?
How do I reset/change my student portal password?
How do I schedule my classes and electives?
I have a question about my class/assignment directions. What should I do?
How do I access my textbook?
Is there a plagiarism checker?
How do I format my assignment?
How do I submit my assignments?
How I download Grammarly Premium?
What is the passing grade?
What is the CCA?
Do we have access to Microsoft Projects?

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Admissions

6

Does CIU accept work experience?
Does CIU provide F-1 Visas?
When can I see the enrollment start dates?
When is the deadline for enrollment at CIU?
Does CIU accept credit transfers from other schools?
Will CIU credits transfer to other schools?

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Finance

9

When will I receive my stipend?
I received an email from Bill.com. What does it mean?
I haven’t received my 1098-T. What should I do?
When will I be charged for my tuition?
Do I have to receive my stipend through Bill.com?
When are Financial Assistance Program (FAP) payments due?
When are TBT (Term By Term) payments due?
Taking a Break from Your Studies
What payment methods are available for my studies?

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Financial Aid

9

What is the FAFSA?
Will I need to include parent information on my FAFSA?
I submitted my FAFSA; what happens next?
Am I eligible for financial aid?
How do I add a school to my FAFSA®?
What is California Intercontinental University’s (CIU) Federal School Code?
How do I apply for Financial Aid?
I Need Help Completing My FAFSA
How do I create a FSA ID?

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Registrar

1

Where can I find my student ID number?

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Student Affairs

4

What is the CCA (Comprehensive Competency Assessment)?
How do I schedule my classes and electives?
Missed Orientation? Here’s how to get caught up and move forward.
Install Microsoft 365 (Word, Excel, PowerPoint, Outlook)

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Help Center
LearnCenter
Do I need to purchase an access code for Connect, SIMnet, and ALEKS?

Do I need to purchase an access code for Connect, SIMnet, and ALEKS?

No. If it prompts you to purchase, please contact us.

Looking for further assistance? Submit a ticket

Which browser can I use to access Learn Center?LearnCenter (Moodle) Password Reset

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Contact Info

California Intercontinental University

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+1-866-687-2258

admissions@caluniversity.edu

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Contact Us
CIU Careers
Consumer Information
Privacy Policy
Accreditations and Approvals
Academic Catalog
Academic Calendar
Student Complaint Policy
Security Information
DBA vs MBA
Doctorate Without Dissertation

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Military

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