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Reset Passwords

4

LearnCenter (Moodle) Password Reset
How do I reset/change my student portal password?
How do I change or reset my university email (Outlook) password?
How to Reset Your Self-Service Office 365 Password

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Grammarly and TurnItIn

4

Access to Grammarly
Access to TurnItIn
Grammarly Guide
Check your Turnitin similarity score before you submit

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LearnCenter

10

Where is my instructor’s contact information?
Which browser can I use to access Learn Center?
Do I need to purchase an access code for Connect, SIMnet, and ALEKS?
LearnCenter (Moodle) Password Reset
How can I access to Connect?
Is there a plagiarism checker?
I cannot submit my assignment. The submission button is missing.
I don’t see my Connect, SIMnet, ALEKS grades. What should I do?
I cannot access the Online Library LIRN page, it is giving me an error message.
How to Use LIRN (Library and Information Resources Network)

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LIRN Questions/Issues

5

How to Use LIRN (Library and Information Resources Network)
Error message when you click the Library (LIRN) link
I know the article I need, but I’m getting thousands of results
Why can’t I find the article I need?
Why do I only see part of an article instead of the full article in ProQuest?

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McGraw Hill Support Contact

2

McGraw Hill Tutorials
Platform Support Contacts

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MS Office and Teams

5

Forwarding Your CIU Email
Install Microsoft 365 (Word, Excel, PowerPoint, Outlook)
Install Microsoft 365 on Your Device
How to Reset Your Self-Service Office 365 Password
How to Download Microsoft Teams

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VitalSource/Bookshelf

3

How do I access my textbook?
Books Not Appearing in the Desktop App
Download VitalSource Desktop App for Offline Access

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Academics

13

Where do I see my grades and instructors feedback?
Where is my instructor’s contact information?
How do I reset/change my student portal password?
How do I schedule my classes and electives?
I have a question about my class/assignment directions. What should I do?
How do I access my textbook?
Is there a plagiarism checker?
How do I format my assignment?
How do I submit my assignments?
How I download Grammarly Premium?
What is the passing grade?
What is the CCA?
Do we have access to Microsoft Projects?

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Admissions

6

Does CIU accept work experience?
Does CIU provide F-1 Visas?
When can I see the enrollment start dates?
When is the deadline for enrollment at CIU?
Does CIU accept credit transfers from other schools?
Will CIU credits transfer to other schools?

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Finance

9

When will I receive my stipend?
I received an email from Bill.com. What does it mean?
I haven’t received my 1098-T. What should I do?
When will I be charged for my tuition?
Do I have to receive my stipend through Bill.com?
When are Financial Assistance Program (FAP) payments due?
When are TBT (Term By Term) payments due?
What payment methods are available for my studies?
Taking a Break from Your Studies

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Financial Aid

9

What is the FAFSA?
Will I need to include parent information on my FAFSA?
I submitted my FAFSA; what happens next?
Am I eligible for financial aid?
How do I add a school to my FAFSA®?
What is California Intercontinental University’s (CIU) Federal School Code?
How do I apply for Financial Aid?
I Need Help Completing My FAFSA
How do I create a FSA ID?

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Registrar

1

Where can I find my student ID number?

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Student Affairs

4

What is the CCA (Comprehensive Competency Assessment)?
How do I schedule my classes and electives?
Missed Orientation? Here’s how to get caught up and move forward.
Install Microsoft 365 (Word, Excel, PowerPoint, Outlook)

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When can I see the enrollment start dates?

When can I see the enrollment start dates?

You can find all upcoming enrollment start dates on the Academic Calendar.

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Contact Info

California Intercontinental University

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+1-866-687-2258

admissions@caluniversity.edu

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