As practical strategies are implemented to create the most efficient communication routes, the voicemail system is the least preferable option. Leaving voicemails and receiving voicemails is being called “redundant” and a “waste of time.” Consequently, just as Coca-Cola and JPMorgan Chase decided to eliminate voicemail, California Intercontinental University strives to follow two successful corporations’ footsteps to increase student service satisfaction. According to author Rachel Rood on NPR, if millennials do not find voicemails practical, and find other communication platforms more useful, they will go for that option. Thus, CIU staff and faculty are working toward eliminating voicemail and investing in alternative routes that students find more accessible.
California Intercontinental University also aims to increase staff productivity and use the turnaround time to assist more students. Making and receiving voicemails has become a misuse of valuable time at CIU. While other universities send students to voicemail, Cal University exploits resources to ensure each student connects with a live person rather than an automation. As stated by Laserfiche (the leading global provider of business process automation), “Checking voicemail, with all the announcements, codes and prompts, took 10 to 15 minutes out of a day, not including the time required to call each person back.” This statement proves how much time can be saved and re-invested into resolving student inquiries. Evidently, the elimination of voicemail makes an organization increase its productivity and reallocate its resources.
The deficiencies CIU targets by eliminating voicemails are potential voice messages from students that go unanswered. The last thought Cal University wants students to have is that they are being ignored or disregarded. Instead, staff and faculty are driven to provide excellent student service 24 hours a day, seven days a week. To CIU, students always come first, and their success is a priority. Therefore, the university will not allow the voicemail system’s shortcomings to hinder a student’s progress. California Intercontinental University revolves around innovation, being that it is 100% online and up to date with the latest technologies. If CIU can save students the runaround through alternative platforms, it will be done and implemented for their convenience.
As previously mentioned, California Intercontinental University aims to follow the example of JP Morgan Chase and Coca-Cola, being that they are one of the first organizations to get rid of their voicemail operations. JP Morgan implemented this strategy by offering to remove voicemails for employees who felt they did not need it. Surprisingly, 65% of them opted to do so. It was a similar move for Coca-Cola, with only 6% of employees who chose to keep their voicemail system. Employees expressed their view of voicemail as annoying, redundant, and unnecessary. The removal of more than 50% of voicemail operations cut millions of dollars in costs for these large corporations and motivated employees to work on more efficient collaboration technologies.
Revolutionizing student service is the motive that pushed CIU to provide a 24/7 live telephone service for current and future students. The university is developing limitless approaches to provide immediate live assistance to its local and international students. Therefore, CIU is expanding its communication resources to deliver student-satisfactory results. The voicemail system is no longer an option for California Intercontinental University, and its communication sources are expanding to bigger and better platforms.
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